Refund Policy
1. Teacher Pass
The Teacher Pass is a one-time purchase that gives one teacher 12 months of access to the Teacher Toolkit and the teaching materials library. It is a digital product that is available to you as soon as it is activated on your account, so it is not refunded once bought. Please try the tools that are open to everyone first, so you know what you are getting.
2. If something is not working
If a tool or material is not working, or you need something we do not have, tell us from the Contact page or message us from your account, and we will fix it. Please include the email address you signed up with.
3. Charged by mistake
If you were charged more than once for the same pass, or charged by mistake, contact us with the email address you signed up with and the date you paid. We will put it right.
4. Tutor listing fees
A tutor listing is a separate service from the Teacher Pass. The one-time listing fee is non-refundable once the profile has been published to the live directory, as explained in section 2 of our Terms of Service.
5. Your legal rights
This policy does not take away any rights you have under the consumer law where you live. If you believe you are entitled to a refund under the law where you live, contact us from the Contact page or at [email protected] with the email address you signed up with and the date you paid, and we will reply.